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FAQ
We are always here to help! Whether you have a question or just want to chat about our products, we are available every day of the week.
Our Hours:
- Mon - Fri: 9:00 AM - 5:00 PM
- Sat - Sun: 10:00 AM - 4:00 PM
We do our best to get back to you within 48 hours, but we always strive to respond as quickly as we can.
✉️ Email us at: info@happy-sensory.com
We want you to love your order. But if for any reason it’s not quite right, you can return it within 30 days of receiving it. Just send us an email, and we’ll take care of everything.
✉️ Email us at: info@happy-sensory.com
We have made it simple and secure for you to pay. You can use Amex, Visa, MasterCard, Apple Pay, Google Pay, Klarna and PayPal —whatever works best for you.
Yes – when chosen carefully, sensory toys are safe for children. At Happy Sensory, we only stock toys made from non-toxic, durable materials that meet safety standards. We recommend choosing age-appropriate toys and supervising young children, especially when using chewable or small items. Every product in our store is something we’d confidently use with our own kids.
Not all sensory toys are safe to boil. While some silicone-based chew toys can be sterilized in boiling water, others may get damaged. Always check the care instructions provided with each toy. When in doubt, washing with warm soapy water or using baby-safe cleaning wipes is a safe and effective alternative.
Yes, we are happy to offer FREE shipping! Once your order is on its way, we will send you a tracking number so you can follow its journey from our hands to yours.